The Smart Medical Practice

Why I Changed My Medical Billing Software


Betty Harder, owner of BJ’s Medical Billing Service in Portland, Michigan, was looking for solutions to help grow her business. She had worked directly as a medical biller for several providers but wanted to branch out on her own and build something special. Betty doesn’t just enter and process claims for her providers and their patients, she’s a real advocate for patient satisfaction. She makes sure their claims get processed quickly and accurately.

To do that, Betty wanted to find the right medical billing software that would enable her independent service and make it profitable at the same time.

Why did you decide to change your medical billing software?why i changed medical billing software

Betty: The software I had been using was time consuming and confusing. I had to enter patient information and billing codes on multiple screens, and it was difficult to navigate. If anything happened on my end, like a power glitch or my computer went down, I lost all my information on multiple patients and had to start from scratch. I wasted a lot of time using that software.

What were you looking for?

Betty: I really wanted software for medical billing service companies that would remember what I had typed in already and be ready to continue entering data if anything happened. I also wanted a system that was user friendly and a natural fit to my daily workflow of entering medical billing data. If I could save time and get things right the first time, I could build an efficient business and keep my clients happy.

Did you look at more than one option?

Betty: I did. At the Michigan Medical Billers Association Expo, I looked at several software solutions and narrowed it down to two that fit my needs, PracticeSuite and ModuleMD. They were both pretty compatible and easy to use.

Which direction did you decide to take, and why?

Betty: I went with PracticeSuite because it filled all of my needs and allowed me to reduce the time I spend entering and re-entering medical billing data. Now I get it right the first time, and everything is saved while I’m working. Little things like entering the first part of a code and having the system present me with options as a pull-down menu add up to huge time-savings when I’m entering multiple records.

I also really like the way medical claims are handled through their Clearing House. It’s fast and easy to track claim status through their portal screens, which I can’t say about other software.Now I can review both the status of a claim and the claim itself on two screens and make any adjustments needed quickly and efficiently. This saves me a lot of time, but more importantly, allows my providers and their patients to get their claims processed more efficiently, as well.

But the biggest reason I went with PracticeSuite was support. I can’t tell you how many times I’ve had a problem with other software and tried to get some help, with no fast or helpful response. With PracticeSuite, I’ve been able to call in with a question and get an answer within a few hours if not sooner. They seem to care about me more than other companies I’ve dealt with. They also offer weekly training webinars that have been very helpful in getting up to speed quickly.

Was it difficult to set up?

Betty: Not really. It takes a while the first time you set up for a provider, getting the database set up, your codes, etc. But once you get set up, you’re off and running, and things flow very efficiently. PracticeSuite was very helpful getting me going my first time. Now, I can handle everything myself.

What about price?

Betty: Well, of course price is a big factor for an independent medical biller like me. Medical billing software can easily cost a service or practice between $5,000 and $10,000 and more, and it can take years to pay off that investment. That doesn’t even include support, which can cost $100 an hour or more. I was pleasantly surprised at the affordable cost of PracticeSuite and the fact that support and all software updates are included in the monthly subscription cost. I can also offer a discount to my provider clients, which helps me grow my business.

All-in-all, Betty Harden is very pleased with her decision to change her medical billing software. She’s now reaping the benefits of moving to PracticeSuite by saving time and money and by being able to build her service in an affordable, predictable way.

For more information on Betty and her medical billing services. To learn more about PracticeSuite, contact us today.

Overview of PracticeSuite Medical Billing Software


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