5 Things to Look for in a Medical CRM System

As a provider with a small or mid-sized practice, you may think you don’t need a CRM system. For one thing, CRM stands for customer relationship management, and you have patients, not customers. Second, most CRMs are designed for large, complex businesses with a sales force. But there are new systems emerging for providers like you, and although they’re still called CRMs, the acronym stands for care relationship management. These systems not only help you with traditional lead management, they...

Why I Changed My Medical Billing Software

Betty Harder, owner of BJ’s Medical Billing Service in Portland, Michigan, was looking for solutions to help grow her business. She had worked directly as a medical biller for several providers but wanted to branch out on her own and build something special. Betty doesn’t just enter and process claims for her providers and their patients, she’s a real advocate for patient satisfaction. She makes sure their claims get processed quickly and accurately. To do that, Betty wanted to find...

Top 6 Ways Medical Billers Can Avoid Claim Rejections and Denials

Medical billers have a tough job. They are tasked with keeping healthcare providers on solid financial ground through billing and payment and satisfying patients with timely, reliable processing and payment of their health insurance claims. This task requires expert knowledge of the ever-changing regulations, accurate coding and the ability to navigate the many different claims processes of health insurance companies. Faced with these challenges, it’s hard enough getting claims processed, but then you receive the news a claim has either...