Privacy Policy (CA)

Practicesuite Privacy Notice For California Residents

Last Updated: 11/8/2023

This Privacy Notice for California Residents (“Notice”) supplements the information contained in PracticeSuite, Inc.’s (“PracticeSuite” or “we”) Privacy Policy (“Privacy Policy”) and applies to visitors and users who reside in the State of California (“consumers” or “you”). We provide this Notice in compliance with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA/CPRA”). Although PracticeSuite will update this Notice to comply with any changes to the CCPA/CPRA, California residents are encouraged to stay up to date with any law or regulation relating to your privacy rights.

Your Rights and Choices

The CCPA/CPRA provides California consumers with the right to know, access, delete, and correct their personal information under the California Consumer Privacy Act. California consumers also have a right to opt out of the sale or sharing of their personal information by a business, and a right not to be discriminated against for exercising their California privacy rights.

PracticeSuite does not “sell” or “share” the personal information of California consumers, as those terms are defined under California law, and does not discriminate in response to privacy rights requests. We also do not use or disclose sensitive personal information for any purposes that would require a user to exercise a right to limit according to California law.

This section describes the CCPA/CPRA rights that may be applicable to the use of PracticeSuite products and services and explains how to exercise those rights.

Right to Know and Access

You have the right to request that we disclose certain information to you about our collection and use of your PI over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising California Rights), we will disclose to you:

• The categories of personal information we collected about you.

• The categories of sources for the personal information we collected about yo

• Our business or commercial purpose for collecting that personal information.

• The categories of third parties with whom we share that personal information.

• The specific pieces of personal information we collected about you.

• If we disclosed your personal information for a business purpose, a list of the disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

We do not provide these knowledge and access rights for personal information (including health information) that is stored or otherwise used by healthcare systems or other Covered Entities (as that term is defined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA)). Contact your healthcare system(s) if you have questions about these rights with respect to information about you that is stored or otherwise used by them.

Right to Delete

You have the right to request that we delete any of your personal information that we have collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising California Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

1. Complete a transaction for which we collected the personal information, provide something that you requested, take actions reasonably anticipated within the context of our ongoing relationship with you, or fulfill any legal obligations we may have.
2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
3. Debug products to identify and repair errors that impair existing intended functionality.
4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
6. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
7. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We do not provide these deletion rights for personal information (including health information) that is stored or otherwise used by healthcare systems or other Covered Entities (as that term is defined in HIPAA). Contact your healthcare system(s) if you have questions about these rights with respect to information about you that is stored or otherwise used by them.

Right to Correct

You have the right to request that we correct any inaccurate personal information that we have collected from you and retained.

We do not provide these correction rights for personal information (including health information) that is stored or otherwise used by healthcare systems or other Covered Entities (as that term is defined in HIPAA). Contact your healthcare system(s) if you have questions about this right with respect to information about you that is stored or otherwise used by them.

Exercising California Rights

To exercise rights described above, please submit a verifiable consumer request to us by either:

• Emailing us at legal-ip@practicesuite.com; or
• Writing us at P.O. Box 48347, Tampa, FL 33646.

Please indicate “California Rights” in the subject or attention line of your communication.

Only you or someone legally authorized to act on your behalf may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. To designate an authorized agent, email us at legal-ip@practicesuite.com and include a designation of your authorized agent in your email, including the agent’s name, email address, and other relevant information that will help us identify your authorized agent.

You may only make a verifiable Right to Know and Access consumer request twice within a 12-month period. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include:

               • First, Middle (if available), and Last Name
               • California address
               • Valid email address

• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us.

We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your PI that is usable and should allow you to transmit the information from one entity to another entity.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA/CPRA rights. Unless permitted by the CCPA/CPRA, we will not deny you goods or services or provide you a different level or quality of goods or services for exercising any of your CCPA/CPRA rights.

Changes to Our Privacy Notice

We reserve the right to amend this Notice at our discretion and at any time. When we make changes to this Notice, we will post the updated Notice on this website and update the Notice’s date. Your continued use of PracticeSuite products and services following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions or comments about this Notice, the ways in which PracticeSuite collects and uses your personal information here and in our Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at: privacy@practicesuite.com.