How to Make Wait Time Less Frustrating for New Patients

Hands up – who loves to wait? With patients who are waiting to get a diagnosis or test results, the waiting room of a doctor’s office can be full of tension. It’s probably not the place where you want to spend your afternoon. As an office administrator, it’s your role to help patients feel comfortable, and one way you can do this is to make wait time less frustrating for patients. Create a Pleasant Environment If you have to wait,...

Simplifying the Processes of Patient Education

When you go to the doctor, you may not expect to receive an education. However, a good medical practice is not only involved in the diagnosis and treatment of patients’ illnesses, it’s also involved in patient education, reminding patients to take an active role in their own medical care. From Diagnosis to Active Participation When a patient walks into a medical office, he may have a chronic health condition or an acute medical situation that requires attention. While you can...

Physician House Calls – 2018 Style : Concierge Medicine On The Rise

Dr. Russell Dohner hangs his signature fedora on the hat rack precisely at 10 o’clock each morning. One by one they arrive – with colds, ear aches and the occasional broken bone. Regardless of why they come, each will hand over a $5 bill – payment in full for services rendered. No insurance required nor accepted. The faded, age worn office has no fax, no computer, no familiar beeps and bells of chiming smart phones. This familiar scene has played...

10 Things Physicians Should Never Say to Patients

Consultant Live’s Physicians Practice asked Jeff Brunken, president of insurer The MGIS Companies, and Sue Larsen, president of Astute Doctor Education, to come up with 10 things physicians should never say to patients. Have you already banished these phrases from your patient interactions, or will you be surprised by how many seem like a reasonable thing to say? “Thanks for bringing this information from the Internet. I think it’s best if you let me diagnose you and tell you the...

Increasing Medical Office Productivity While Supporting Working Moms

A working mom’s life is, quite literally, a balancing act. Lean too far toward the office, and your children get short shrift. Lean too far toward home, and office resentments can flare up. Practice managers and physicians can relate to this type of performance—working moms must be accommodated to keep them in their jobs, but you can’t appear to favor them over workers without kids. Compounding the delicate dance is the lack of information specific to medical practices, where the...