The Smart Medical Practice

Review of Kareo Medical Billing Services


Kareo offers outsourced medical billing that includes specialty teams, cloud-based technology, and established best practices. Its experience with 50,000 providers gives it the expertise to understand what small and mid-sized providers need.

Kareo is aware that getting started can be a time-consuming and frustrating process, so it offers providers the option to have help moving paper files to the cloud. It does not charge for a dedicated success coach to walk providers through the setup and training process. Kareo’s support team is available via phone, chat, or email to answer specific billing questions.

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Kareo’s service includes claim tracking from submission to payment posting, billing analytics to help practice managers measure key performance indicators, and a way to manage all billing-related tasks in one inbox. Using Kareo Mobile, billers and managers can view and complete tasks from anywhere.

For billers, Kareo offers a guide to medical office software and one on how to change medical billing software. Kareo’s resource library can be filtered by role, so that billers find all relevant blog posts, case studies, guides, webinars, and infographics.

Medical billing specialests can also filter Kareo’s blog to find articles of interest, including medical billing services, or “The Billing Managers Guide to Avoiding MIPS Penalties” and “The New RCM: Going Beyond Billing and Collections.” In this piece, Wesley Stolp says that practices should look beyond claims submission and that areas that influence the revenue associated with claims are often ignored or under resourced:

  • Credentialing
  • Coding education
  • Ancillary services
  • Wellness visits
  • Medicare programs
  • Fee-for-service contracts
  • Telehealth reimbursement

Stolp notes that most providers will admit that their coding practices are more habit than precise medical decisionmaking. In part, this is a desire to avoid the type of attention that could lead to audits. But he points out that as the population gets older, medical decisionmaking is getting more complex. By refusing to change accordingly, providers are losing significant income—spending higher acuity time and documentation while submitting a lower acuity code.

Stolp also advices practices to get onboard with CMS’s programs that incent providers to take care of elderly patients. “In 2015, CMS reported that more than half of practices (51.2%) have still not adopted an annual wellness program for their Medicare patients,” he writes. “These visits can pay up to twice the amount of an established patient visit and can be scheduled during off-peak times throughout the year.”

What users are saying

Black Book named Kareo the number one integrated EHR, practice management, and billing vendor. Below are several user reviews from the Software Advice website.

Deborah, Turner Physical Therapy & Scoliosis Center

Our office has used Kareo as our billing software for the past three years. It is comprehensive and meets our billing needs. The support team for Kareo’s PM software is phenomenal. I have called frequently over the past three years for customized support and have always gotten highly professional, pleasant, and helpful representatives.

Bob, Medical Billing Services & Solutions

The Kareo platform is easy to get going, requires no long-term contract or maintenance agreement, low to no start up costs—can be used standalone or on a basic network to allow device sharing. It is intuitive, especially to someone who understands the workflow of medical claims. Paper claims can start going out the door on day one, certain commercial claims electronically in three days.

Kareo medical billing service garners a good review based on features, ease of use, and customer service. In addition, to third-party outsourced billing services, it offers an integrated practice management and electronic medical record system that is widely regarded as best in class. When comparing outsourced physician billing services, Kareo should be on your shortlist of billing companies to review.


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