Software Tips:  Streamline with New Navigation and Screen Designs

Software Tips: Streamline with New Navigation and Screen Designs

PracticeSuite continues to evolve the visual design and overall organization of the practice management screens to drive user efficiency. The latest release focuses on enhancements in navigation and screen design. As the release is made available, streamline your practice setup, fee schedules, and overall interaction with the software through these new design improvements. Below are some key highlights and a screen gallery showcasing some of the designs. Home Page Navigation – enjoy the simplicity of the larger, more space efficient...

Encrypted Email – 93% of Patients Prefer Email Communication

Encrypted Email – 93% of Patients Prefer Email Communication

Not all physicians are on board with communicating with patients via email. Some are concerned about security and HIPAA violations. Others are unsure how to fit this aspect of patient care into their daily schedules. But one thing is abundantly clear: patients want to be able to communicate with their physicians this way. Indeed, Catalyst Healthcare Research found that 93% of patients are likely to select a physician who offers email communication. Clearly, physicians need to jump on this train—and...

Can Your Scheduling Software Boost Your Bottom Line?

Can Your Scheduling Software Boost Your Bottom Line?

They say you can’t be all things to all people, but scheduling software has to be—if it’s going to succeed in a medical practice. For starters, it has to work for patients, providers, and schedulers. Ideally, it also works for a practice’s bottom line, helping track patient balances, reducing missed appointments, and allowing double bookings to reduce revenue loss. There are a variety of scheduling packages out there, so let’s start by looking at the pros and cons of each...

Patient Communications: The New Imperative for Physicians

Patient Communications: The New Imperative for Physicians

We’re used to having multiple ways to communicate with family, friends, and colleagues. On any given day, we might use email, text, a face-to-face meeting/visit, a Facebook post, or a private message on LinkedIn, depending who we’re trying to reach. Physician offices haven’t completely caught up with this societal shift, but with the right security in place, there are more ways than ever for practices to communicate with patients. In this post, we’ll look at all the potential channels provided...

1.4  Billion Prescriptions and Growing  – ePrescribing Mainstream, But Still Room to Expand and Improve

1.4 Billion Prescriptions and Growing – ePrescribing Mainstream, But Still Room to Expand and Improve

ePrescribing – Mainstream, but still room to expand and improve Electronic prescribing – the process of writing a prescription using a computer and transmitting it electronically to the pharmacy – is, at last, a mainstream process.   ePrescribing has come a long way from the seminal days in the 90’s when gadget-loving early adopters began using their DOS-based PCs and Palm Pilots to write prescriptions.   Fast forward to today, and Surescripts (the primary electronic data interchange (EDI) EDI network used for...

Sleep Billing: Lori Skipper of BTO Billing and Consulting On The Challenges of Oral Dental Device Implants For OSA

Sleep Billing: Lori Skipper of BTO Billing and Consulting On The Challenges of Oral Dental Device Implants For OSA

Lori Skipper began her education with the goal of becoming a CNA but quickly realized her talents lay strongly in medical billing and credentialing. She is completely self-taught, having extensively researched and studied procedures, codes, and rules. Lori began working as a biller and credential expert 15 years ago and started BTO in November 2016 in Palmetto, Florida. Lori has excellent advice for physicians on increasing patient satisfaction, taking full advantage of technology, and how payment reform may offer opportunities...

Value Based Care: Medical Practices’ Partnership with Health Information Exchanges

Value Based Care: Medical Practices’ Partnership with Health Information Exchanges

Health Information Exchanges are valuable partners for medical practices who want to have the fullest picture of the care a patient is receiving in the community.  They stand ready to assist and advise providers in the healthcare communities they serve. Occasionally we read articles or hear people say, “Health Information Exchanges (HIE’s) are dead!” However, we here at Zen Healthcare IT know that is simply not true. And that is good news for the medical practice community.  Especially for those...

Managing Legacy Data after Billing System or EMR Replacement

Managing Legacy Data after Billing System or EMR Replacement

Managing Legacy Data after Billing System or EMR Replacement   When a medical practice replaces its billing system or electronic medical record (EMR), it is at risk.  The risk lies in how legacy patient data from the retired system is handled.  While it is common for demographics and other basic key data points to be converted to a new system, complexity and cost often prohibit line item detail from migrating.  That leaves protected health information (PHI) in the legacy system,...

5 Ways Appointment Scheduling Software Reduces Scheduling Conflicts

5 Ways Appointment Scheduling Software Reduces Scheduling Conflicts

Could advanced appointment scheduling software improve patient satisfaction and increase office revenue? We are humans, and humans make mistakes, especially where appointment scheduling is concerned. When we rely on sticky notes, passing messages from one person to another, and hoping to reconcile schedules, something is bound to slip through the cracks. Medical practices are particularly prone to scheduling conflicts since they have to sync schedules between patients, physicians, and facilities and strive to deliver high-quality care with minimal wait times....

Benchmarking and Your Practice Management Software

Benchmarking is used in almost every industry in order to monitor and measure performance. At its core, the process involves an initial measurement or measurements of data that establish a benchmark to which all other efforts must meet or exceed in order to be considered successful. In the healthcare industry, especially when it comes to coding and billing, benchmarking is crucial in ensuring that not only are your patients being billed correctly, but also that cash flow is improved month...

Spotlight: Maggie Funk of Medical Billing Solutions, LLC

Spotlight: Maggie Funk of Medical Billing Solutions, LLC

In part 1 of this post, we learned how Maggie Funk started Medical Billing Solutions and how her company provides the type of service many large billing companies do not. In this post, she shares how she is preparing for the future and offers advice to clinicians looking to improve their billing. Maggie, what should practices be doing to improve the speed at which they’re reimbursed by insurance companies? I think providers should stay up to date on coding by...

Spotlight: Maggie Funk of Medical Billing Solutions, LLC

Spotlight: Maggie Funk of Medical Billing Solutions, LLC

Maggie Funk has been in the medical billing industry since the early 2000s and has owned her own billing business since 2003. She specializes in internal medicine, geriatric medicine, pain management, adaptive behavior assessment, and behavioral health. Maggie has some strong opinions on the current state of Medicare and what physicians can do to improve their revenue cycle. Maggie, what’s your professional background and training, and how did you get into medical billing? I graduated in 2000 with a BS...