BAA Compliance – 3 Definitive Questions to Determine Your Risk

BAA Compliance – 3 Definitive Questions to Determine Your Risk

The aim of the Health Insurance Portability and Accessibility Act (HIPAA) is to safeguard the privacy of sensitive medical information. The practice of medicine has changed a lot in the two decades since HIPAA’s passage, and it’s not always clear what lengths an office needs to take to avoid violation and comply with requirements. Data breaches arising from lost or stolen devices such as laptops containing PHI are not the only cause for recently harsh fines, accelerating both in rate...

To Text or Not to Text – Is Texting Patient Info Safe?

To Text or Not to Text – Is Texting Patient Info Safe?

As patients take more control of their healthcare, providers may lose out if they can’t meet modern-day expectations for conveniences like text messaging. This isn’t just a youth movement, either. Currently, 20% of boomers, 44% of Gen Xers, and 42% of Millennials are likely to switch practices unless they can get clear, concise, convenient communication from their providers, according to a Solutionreach survey released last month. There is evidence that texting is more than mere convenience. Patients who receive text...

Choose Wisely: Understanding Medical Office Software

Choose Wisely: Understanding Medical Office Software

Finding the right software to run a doctor’s office can be tedious and time consuming: there are myriad options for every task that staff and providers perform. But regardless of the size of the practice or specialties included in it, the best medical office software is the one that works reliably and unobtrusively to organize the practice—allowing your office to function day in and day out with minimal interruptions. It goes without saying that HIPAA compliance factors into all practice...

Your Best Digital Practice Partners Are…Your Patients

Your Best Digital Practice Partners Are…Your Patients

As more aspects of daily life move online, chances are good your patients are open to moving some of their healthcare experience in that direction. It’s high time to consider your options for accommodating—or better yet, encouraging—patient interactions in the digital space. Practices that engage patients with secure and relatively simple tools can enhance provider-to-patient communication and thus improve care. When patients can quickly see notes from their visit, review their medical history, get prescription information or pay bills with...

Living the Dream: Seeing Patients and Getting Paid

Living the Dream: Seeing Patients and Getting Paid

The cost of medical care continues to rise while wrangling over the Affordable Care Act replacement continues (and it will continue). With the political turmoil surrounding this issue unlikely to settle down any time soon, the exodus to high-deductible health plans is expected to increase the self-pay payer mix by 4.2% this year. This means more patients will be responsible for more of their medical expenses, while timely collection of that money will be increasingly vital for practices of all...

Physicians Can Create Positive Results from a Negative Online Review

Physicians Can Create Positive Results from a Negative Online Review

It’s human nature to take criticism hard and to minimize praise even though negative feedback happens much less frequently than positive feedback. For physicians, negative online reviews can be especially stinging—after all, you constantly strive to deliver the best possible care for every patient. The bad news is that, with review sites multiplying and encouraging everyone to weigh in on everything—including their medical care—you’ll have to deal with negative online feedback if you haven’t already. But there’s good news too....

Facilitating Online Reviews – Encouraging Happy Patients to Go Public

Facilitating Online Reviews – Encouraging Happy Patients to Go Public

Patient review sites are increasingly important to healthcare consumers. These sites are convenient to use and offer current information for those seeking a practitioner or a second opinion, and they provide information beyond the basics included in physician directories. More is better because most patient feedback will be positive reviews, and more positive reviews will dilute the impact that negative reviews can have—assuming the negative comments are few and far between. A University of Michigan study found that 81% of...

Patient Engagement – Your Best Digital Practice Partners Are…Your Patients

Patient Engagement – Your Best Digital Practice Partners Are…Your Patients

As more aspects of daily life move online, chances are good your patients are open to moving some of their healthcare experience in that direction. It’s high time to consider your options for accommodating—or better yet, encouraging—patient interactions in the digital space. Practices that engage patients with secure and relatively simple tools can enhance provider-to-patient communication and thus improve care. When patients can quickly see notes from their visit, review their medical history, get prescription information or pay bills with...

The Role of Text Messaging: To Text or Not to Text?

The Role of Text Messaging: To Text or Not to Text?

As patients take more control of their healthcare, providers can lose out if they don’t meet modern-day expectations by providing conveniences like text messaging. This isn’t just a youth movement, either. Currently, 20% of boomers, 44% of Gen Xers, and 42% of Millennials are likely to switch practices unless they can get clear, concise, convenient communication from their providers, according to a Solutionreach survey released last month.

Software Tips:  Streamline with New Navigation and Screen Designs

Software Tips: Streamline with New Navigation and Screen Designs

PracticeSuite continues to evolve the visual design and overall organization of the practice management screens to drive user efficiency. The latest release focuses on enhancements in navigation and screen design. As the release is made available, streamline your practice setup, fee schedules, and overall interaction with the software through these new design improvements. Below are some key highlights and a screen gallery showcasing some of the designs. Home Page Navigation – enjoy the simplicity of the larger, more space efficient...

Counting The Virtues of Virtual Visits

Counting The Virtues of Virtual Visits

The more things change, the more they remain the same. Today’s physicians (and patients) are benefitting from connecting by phone instead of in the office. It harkens back to the days when a physician would call before coming to your house or to follow up on a house-call. Today’s systems are much more sophisticated, but the convenience level is the same: High. Telemedicine’s time has definitely come. Consider that back in 2013, a Cisco study showed that 74% of consumers...

Patient Scheduling Options – Opening Up Lines of Communication

Patient Scheduling Options – Opening Up Lines of Communication

As practices work to increase convenience for patients, one place they often fall short is in scheduling. It’s a bit ironic, given that the thing physicians want most is for patients to schedule an appointment… The fact is, modern communications channels have increased exponentially over the last few years, and practices have a hard time keeping up. It’s true that most patients still want to pick up the phone and speak to a person to schedule. But it’s also true...