10 Things Physicians Should Never Say to Patients

Consultant Live’s Physicians Practice asked Jeff Brunken, president of insurer The MGIS Companies, and Sue Larsen, president of Astute Doctor Education, to come up with 10 things physicians should never say to patients. Have you already banished these phrases from your patient interactions, or will you be surprised by how many seem like a reasonable thing to say? “Thanks for bringing this information from the Internet. I think it’s best if you let me diagnose you and tell you the...

Increasing Medical Office Productivity While Supporting Working Moms

A working mom’s life is, quite literally, a balancing act. Lean too far toward the office, and your children get short shrift. Lean too far toward home, and office resentments can flare up. Practice managers and physicians can relate to this type of performance—working moms must be accommodated to keep them in their jobs, but you can’t appear to favor them over workers without kids. Compounding the delicate dance is the lack of information specific to medical practices, where the...

Six Effective Ways to Solve Your Patient Payment Woes

Patient payments, long a sore spot for providers, are becoming increasingly important as more patients move to high-deductible plans. Here are six ways to ease the pain. Make it easy for patients to provide information. For collections and medical billing, the more information you have on a patient, the better. So think carefully about how you collect it. For example, patients are more likely to provide detailed information sitting at home with access to their documents than in your office....

Should PAs Play a Greater Role in Your Practice?

Between the influx of newly insured patients, technology-related issues, and regulatory demands, physicians have their hands full these days. Since the goal of most physicians is more time with patients, many are turning to mid-level providers like physician assistants (PAs) to help shift the balance. Although the PA role was created by physicians and the certification has been around for almost 50 years, some myths about PAs persist. For those considering expanding the role of PAs in their practice, we’d...

Top Money Tips for Physicians

Although doctors easily earn six figure incomes annually, Fidelity Investments reports that most of these high-earning physicians are currently on track to contribute a mere 55 percent of their salary to their retirement nest egg. While this is definitely a higher than average contribution to retirement savings, it doesn’t seem quite right that doctors making over $100,000 a year should fail to have the 71 percent contribution rate recommended by Fidelity. So why are physicians no better off retirement-wise than...

Are Your Patients Pot Smokers?

Medical marijuana is allowing chronically ill patients to relieve painful, often debilitating symptoms by legally “toking it up” instead of popping pills that they claim were not doing anything to ease their severe pain. The widespread acceptance of marijuana as a useful medication is also creating a unique medical practice niche that some critics are calling “certification mills” comparable to online diploma mills that provide you with a “real” degree in exchange for several hundred dollars. According to an article...

Practice Management Weekly Digest: Telemedicine, Healthcare.gov, and Consumer Medicine

Welcome to PracticeSuite’s weekly Practice Management digest – a round up of the most useful industry news we’ve run across in the past week. Momentum for telemedicine continues to build – Fierce Health IT As part of the 2014 National Defense Authorization Act, signed into law last week by President Obama, service members transitioning into civilian life are eligible to receive 180 days of health insurance coverage for services provided through telehealth. Rep. Glenn Thompson (R-Pa.) pushed for the bill,...

Practice Management Weekly Digest: EHR Readiness and Medical Scribes

Welcome to PracticeSuite’s weekly Practice Management digest – a round up of the most useful industry news we’ve run across in the past week. AMA questions vendor readiness for ICD-10 – Government Health IT Prominent among impending questions surrounding ICD-10 is whether or not technology makers will be ready, and the American Medical Association (AMA) is among the groups to most recently express this concern. “While physicians will need upgrades to their software systems to accommodate the new code set,...

Medical CRM Boosts Value for Practices and Medical Billers

As a medical billing company, you’ve helped your clients with thorny practice management issues for years. Today, competition is intense and seems more ferocious each day. Fortunately, there’s a service you can offer your clients that will help them grow, strengthening their patient relationships while boosting your bottom line: Care Relationship Management, or CRM for short. Just as physicians don’t focus on the business side of their practice as much as they need to, they don’t give much thought to...

Why I Changed My Medical Billing Software

Betty Harder, owner of BJ’s Medical Billing Service in Portland, Michigan, was looking for solutions to help grow her business. She had worked directly as a medical biller for several providers but wanted to branch out on her own and build something special. Betty doesn’t just enter and process claims for her providers and their patients, she’s a real advocate for patient satisfaction. She makes sure their claims get processed quickly and accurately. To do that, Betty wanted to find...