Millennials—people born between roughly 1980 and 2000—are coming to your practice as patients, as medical practice staff, and, increasingly, as physicians. There are roughly 75 million Millennials now in the workforce in the US, according to Thematic Investing, and they will be the largest demographic in the workforce by 2018.
In general, they have different priorities from the generations that preceded them. Millennials were raised with more structure and protection than generations that immediately preceded them, Samantha Sharf writes inForbes. It’s also crucial to remember that this generation has been steeped in technology from childhood. They seekimmediacy, transparency, simplicity, and relatability.
- They put themselves first but expect a collaborative approach at work
- They want to work hard, then go home
- They value results more than hours
- They’re accustomed to using technology, and to multitasking
Practice managers and administrators who understand these apparent paradoxes will reap the benefits of having more of these bright, ambitious clinicians in their offices. Those who don’t will likely have a difficult time attracting and keeping this next-generation workforce. Here are some ideas for attracting Millennials to work at your practice.
- Consider offering flexible schedules to ensure physicians can work hard but not all the time. In addition to accommodating physicians, this may be good for patients who can’t get to the office during between 9:00 and 5:00. Millennial physicians place a high value on work/life balance and are less inclined to work 24/7 than physicians in previous generations. When they leave the office, they want to be done for the day.
- Bring them into the tech conversation. Millennials expect their workplaces to provide systems like those they used during their residencies. They can provide valuable assistance in choosing usable technology, including EHRs. Millennial practitioners are accustomed to EHRs and understand their value to the entire office—and not just for medical records.
- Take a tip from how they handle millennial patients. Millennial physicians understand that their Millennial patients often don’t trust physicians. Physicians can counter that by making themselves accessible, through contact information that is online and easy to find, or having a relevant patient portal. Avoid phone calls and voicemail.
Millennials may be less likely to accept the “traditional” physician employment model of long hours and constant availability for their patients. However, they possess a range of talents necessary for practicing modern healthcare. Keep them engaged, and watch your practice flourish.
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